Muscat – Consumer Protection Authority handled 32,776 complaints in 2024, marking a 23% increase from the previous year, when 26,586 complaints were recorded. The increase in complaints signals growing consumer concerns and demand for support. Muscat governorate saw the highest number of complaints, totalling 18,238, followed by North Batinah with 4,915 and South Batinah with 2,192.

The authority’s multi-channel approach played a significant role in addressing these complaints. Its electronic portal received 29,520 complaints, while customer service centres processed 8,474, and 2,859 were through its hotline. Overall, 95.3% of the complaints across all governorates were successfully resolved.

Although the total number of complaints decreased in some governorates, several others experienced an increase. Notably, South Batinah saw a 32% rise, North Batinah 15% and Dhofar recorded a 6% increase.

The authority encourages consumers to utilise its various communication channels to ensure timely and fair resolution of their complaints. It also emphasises the responsibility of providers to comply with consumer protection regulations to uphold consumer rights.