Muscat – Muscat Primeclass Lounge, operated by TAV Operation Services—TAV Airports’ subsidiary specialized in airport hospitality—has been awarded “Lounge of The Year – Middle East and Africa Winner” at the 2025 Priority Pass Excellence Awards, based on consistently high passenger satisfaction throughout the year. The award ceremony was held in the presence of distinguished guests, including the Executive Member of Oman Airports and COO, Saud Al-Hubaishi, Ibrahim Hamed Hilal Al Busaidi, Acting Non-aeronautical Revenue Director of Oman Airports; TAV Operation Services; CSMO Aylin Alpay; Middle East and Africa Region Director Emirhan Erzurumlu; and Collinson Group’s Senior Vice President of Commercial for the Middle East and Africa Region, Priyanka Lakhani.

TAV Operation Services CSMO Aylin Alpay, states “We are committed to providing our guests with memorable journeys through a holistic, end-to-end approach across airports worldwide. Being recognized as the Lounge of The Year Winner in the Middle East and Africa at the 2025 Priority Pass Excellence Awards—based entirely on passenger feedback—is both an honor and a great source of motivation for us. This recognition reflects our guest-centric philosophy and the elevated experience rooted in contemporary design, immersive spaces, and lifestyle-driven hospitality”.

Priyanka Lakhani, Senior Vice President Commercial EMEA at Collinson, says “Muscat Primeclass Lounge is an example of precisely what we aim to celebrate the extraordinary  efforts of our lounge and experience partners who continuously go above and beyond to delight  travellers. We are pleased to share this success together here in Muscat today within the beautiful interior design, blending traditional Omani elements with modern amenities – creating a perfect harmony that allows travelers to enjoy a luxurious and culturally rich environment in which to relax and refresh”.

Pass network encompasses more than 1,700 airport lounges and travel experiences. Organized annually by Priority Pass—one of the world’s most comprehensive independent airport lounge access programs (part of The Collinson Group)—the Priority Pass Excellence Awards honor top-performing lounges and travel experiences among more than 1,700 locations at 725 airports in 145 countries. Now in its 17th edition, the 2025 awards were based on 781,000 member ratings, evaluating criteria such as facility quality, customer service, food and beverage offerings, and overall satisfaction.

TAV Operation Services aims to redefine the travel experience through its portfolio of more than  100  lounges and exclusive passenger services. Primeclass Lounge Muscat stands out with its distinctive architecture, rich catering options, personalized service approach, and modern amenities, offering passengers a comfortable and elevated travel experience.

A subsidiary of TAV Airports, TAV Operation Services is among the world’s leading airport hospitality providers, combining deep industry expertise with operational excellence. With over a decade of experience in the travel and aviation sector, the company is a trusted partner to global brands, offering comprehensive lounge management and end-to-end premium airport services. 

Operating more than 100 lounges in 21 countries from Chile to Japan, including the USA, Europe, Türkiye, and Central Asia -TAV Operation Services delivers a diverse portfolio of premium end-to-end travel and loyalty solutions through its flagship brands:  Primeclass, Extime Lounge, HelloSky, TAV Passport and LoungeMe. 

The company has built strong partnerships with leading airlines, financial institutions, and airport operators, delivering over 100 guest-centric services —from lounge management to meet & greet, fast track, porter, and airport transfers—across a network of 400 lounges worldwide. 

With a clear focus on service excellence, sustainability, and digital innovation, TAV Operation Services continues to redefine the airport experience -making travel more seamless, connected, and memorable for today’s modern traveller. 

Priority Pass is the original and market-leading airport experiences programme. We provide travellers with access to over 1,700 airport lounges and travel experiences in 725 airports in 145 countries. Members can access an ever-growing range of premium experiences – from spas to sleeping pods to dining – that help elevate every journey into something special. By building partnerships with other leading brands, we help to bring a better travel experience to the world.  

Priority Pass is operated by Collinson International, the global, privately-owned company dedicated to helping the world to travel with ease and confidence.