Muscat – The Consumer Protection Authority (CPA) recorded 6,014 violations, seized 84,410 non-compliant goods and received 34,242 complaints in 2025, according to officials.

The figures were revealed at a press conference on Wednesday reviewing the authority’s key achievements last year. Salim bin Ali Al Hakmani, Chairman of CPA, said the authority carried out 303,776 inspection visits covering 244,892 commercial establishments across the sultanate to ensure compliance and monitor market activity.

“These efforts led to the detection of violations and seizure of non-compliant goods, reflecting our expanded field presence,” he said.

The authority also conducted more than 319 joint inspection campaigns across 31 sectors in various governorates, covering an additional 2,742 establishments.

Al Hakmani said the authority received 34,242 complaints and 6,568 reports in 2025. Around 93% of reports were addressed within three days, while 96% were closed within ten days. Overall, 94.2% complaints – or 32,241 cases – were resolved.

Of these, 22,652 complaints were settled amicably, resulting in the recovery of more than RO7mn for consumers. A further 3,595 cases were referred to the Public Prosecution.

The authority’s call centre handled 51,177 calls, including inquiries, complaints and feedback, and processed more than 15,000 service requests.

Al Hakmani added that the authority achieved full digitisation of its seven core services in 2025, including complaint handling, price approvals and issuing warnings. “This has improved efficiency, reduced processing time and eliminated the need for in-person visits,” he said.

In preventive efforts, the CPA issued 12 warnings and announced 48 product recalls involving 29,993 items, including 20,490 vehicles, 8,724 electronic devices and 779 other goods.

On the awareness front, the Consumer Protection Exhibition attracted more than 2,700 visitors, while the authority conducted 34 outreach activities between 2024 and 2025.

According to Al Hakmani, these figures reflect an integrated approach combining oversight, service efficiency, rapid response and digital transformation, in line with Oman Vision 2040 goals of building a fair and reliable marketplace.