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Refurbished Samsung service centre in Azaiba to improve customer experience

6 Mar 2024 Refurbished Samsung service centre in Azaiba to improve customer experience

Muscat – Samsung Gulf Electronics opened a refurbished state-of-the-art customer service plaza in Azaiba on Wednesday. Spread over 400sqm, it will be staffed by a team of skilled engineers. While the brand boasts of minimum service time for its customers, the centre is expected to improve facilities  further. 

Operated by Samsung partner SARCO Oman, the new upgraded centre is designed to provide a modern customer service experience in line with global standards. The centre  offers comprehensive mobile and tablet repairs, software updates and mobile phone recycling services. 

“We are delighted to introduce our brand new customer service plaza in Oman, representing a major achievement in our unwavering dedication to delivering exceptional customer service. This cutting-edge facility not only provides comprehensive repair and update services but also fosters an environment for customers to discover our latest devices and enjoy enhanced customer experiences,” said Kiran Tewari, Director of Customer Service, Samsung Gulf Electronics.

A key aspect of the centre is a dedicated zone that provides customers an interactive space to explore and experience Samsung’s latest cutting-edge devices. To make the most of customers’ visits to the Experience Zone, Samsung has introduced a sales function that allows customers to purchase the brand’s flagship devices on-site across various product categories, including mobile phones, televisions and home appliances during their visit.  

Additionally, a new soundbar and vacuum cleaner – Jet AI – were launched at the Experience Zone. Customers can connect their mobile devices via the SmartThings app and immerse themselves in the latest soundbar technology.  

“This cutting-edge facility is meticulously crafted with the customer in mind, providing a contemporary and inviting space for unparalleled care and support for their devices. At the heart of this facility lies a commitment to exceptional customer experiences. As we open this new space, we look forward to welcoming our customers in the country and delivering high-quality service that is synonymous with Samsung and SARCO Oman,” said Sanjeev Awasthi, CEO of SARCO Oman.

Currently, there are three service centres for Samsung in Muscat and one each in Sohar and Salalah. Plans are afoot to open one in Nizwa soon. Samsung has 50 skilled service staff in the sultanate to assist customers. 

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