Thursday, November 30
05:10 PM

Barka firm fails to provide service, fined RO23,000


Muscat – The Court of First Instance in the wilayat of Barka has fined RO23,000 and given one month imprisonment to a company representative for violating the Consumer Protection Law.

According to the Consumer Protection Authority (CPA), ‘A consumer submitted a complaint to the General Directorate of Consumer Protection in Barka against one of the institutions specialised in selling building materials, where he paid an amount to the company to deliver building materials to his home during a specific period, but the institution failed to deliver the commodity on the agreed date.’

‘This is contrary to Article 23 of the Consumer Protection Law promulgated by Royal Decree 66/2014, which states that the provider is obliged to provide the service to the consumer in a proper manner and in accordance with its nature as it is committed to ensuring that it provides the service during a period of time commensurate with its nature and in the event of a breach of that, he is obliged to return the value of the service or for what compels the deficiency in it or to perform it again in the proper manner, as determined by the regulation,’ it stated.

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