Muscat – Ministry of Commerce, Industry and Investment Promotion has announced a collaborative effort with regional partners to expedite the flow of shipments from Gulf ports into Sultanate. Recognising the various challenges faced by suppliers, authorities have established streamlined procedures to ensure a more efficient customs clearance process and improve the overall movement of goods.

Commercial and industrial enterprises encountering difficulties with their shipments are encouraged to utilise specific channels based on the nature of the obstacle. For challenges related to customs procedures, businesses should contact Dubai Customs via email at [email protected] or through their 24-hour hotline at +971 8001886.

Operational and service-related issues specifically at Jebel Ali Port are being managed through DP World customer service, reachable at [email protected]. For all other logistical concerns, the Ministry has established a direct line of communication through [email protected]. To ensure a swift resolution, all correspondence must include comprehensive documentation such as details of the affected shipments, shipping company data, and product types.