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Oman’s Most Trusted Brand Awards 2023 presented

24 Jan 2024 brand awards By

Business excellence, quality products/services, and commitment to consumers – the key drivers for maintaining a ‘tradition of trust’ and a healthy business climate in Oman – received renewed acknowledgement as business captains and top management of 50 best brands in Oman came together in the Ballroom of Sheraton Oman Hotel on Monday evening to receive Oman’s Most Trusted Brand awards for 2023.

The seventh edition of Oman’s Most Trusted Brand Awards, hosted by Apex Media (publishers of Muscat Daily), saw winning brands across 50 categories romp home with the coveted trophy in a glittering function that celebrated the winning virtues that top brands have cherished and fostered in the sultanate over the years.

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The event was held under the patronage of H E Qais bin Mohammed bin Moosa al Yousef, Minister of Commerce, Industry and Investment Promotion, who presented the awards to representatives of the winning brands, followed by a three-course gourmet dinner. An Omani musician duo – Talal and Farah also entertained the guests with traditional instrumental renditions during the dinner.

The top brands were voted as Oman’s Most Trusted Brands by consumers who participated in an online survey preceding the event. More than 950,000 votes were polled as consumer interest in the survey took to new heights this year, expressing their loyalty and expectation for continuing the ‘tradition of trust’ through this awards event.

Welcoming the guests for the brand awards, Executive Chairman of Apex Media and Editor in Chief of Muscat Daily, Saleh Zakwani congratulated the representatives of all brands for once again assuring consumers in Oman of their resolve to continue providing quality products and services.

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“This is your day of jubilation, and we are here, not only to share your joy, but to encourage you to continue doing what you do best. The response from consumers in Oman, this year, has been truly overwhelming. And they do deserve a round of applause for their excellent verdict which has made this day special for all of you,” he said, adding, “A good brand needs no introduction…it speaks for itself!”

H E Qais, in his opening address, enlightened the audience about their responsible role via various brands in reinforcing consumer trust as well as the economy of Oman itself. He called on businesses in Oman to work in a spirit of competition to provide people in Oman with the best products and services as well as maintain trade ethics.

“Consumer trust is a key driver of business success in a free market economy. This trust is earned by the companies through their commitment to excellence, quality, innovation and ethical business practices. I believe that consumer trust in brands is essential to a thriving economy. When consumers trust a brand, they are more likely to purchase its products and services, which, in turn, drives revenue and growth for the company. This leads to increased employment, investment, and innovation, which benefits the wider economy,” he said.

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He also drew attention to the important role that locally made Omani brands play in driving economic growth and supporting local communities. “Known as ‘Made in Oman products’, these brands are the backbone of our economy, providing employment, boosting exports, and supporting local suppliers and vendors. We are proud of all the local brands among tonight’s winners. Today, ‘Made in Oman’ products are sold to over 100 countries and bought by people who believe in the brand and the value it brings with it,” he added.

The winners of the seventh edition of Oman’s Most Trusted Brand Awards, who were felicitated at the event with their prestigious trophies, were all bound by one common virtue of ‘trust’ with their consumers – something they have been carefully and consciously nurturing over the years. It was the main factor that helped many brands retain their winning streak.

Senior representatives of the winning brands expressed their gratitude towards Apex Media for creating and maintaining a platform wherein brand superiority can be celebrated. The brand awards, coming from consumers, were a sure acknowledgment that they were doing things right, they said.

Oman’s Most Trusted Brand Awards are based on the results of a month-long extensive survey which was open to general public for voting. In each passing year, Oman’s Most Trusted Brand Awards has grown in terms of both attracting votes and number of categories. This year the survey attracted nearly 950,000 votes across the different categories, indicating its significant growth as well as popularity among businesses and consumers.

The brand awards event is a validation of public trust in a brand and every year this prestigious award is presented to the most trusted brands in the sultanate by Apex Media based on specific criteria which helps consumers evaluate their favourite brands. The awards were set up by Apex Media in 2016 to recognise those brands that have lived up to the expectations of consumers in Oman.

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Industry voices

OMTB is prestigious award which represents the sentiment of our customers and OIG thrives on ‘Service Excellence’. Winning this award means that our efforts to provide ‘Best in Class’ service to customers are duly recognised by them and it helps to motivate the entire OIG team to continue the good work. Our success is attributed to the well-defined vision and mission of the company which focuses on developing inspired customers by providing premium services and percolates down to every individual within OIG.

Sandeep Kumar

General manager, OIG

This award is a testament to our team’s dedication and commitment to upgrading the worlds of our customers across Oman through innovation, digitalisation, and always taking their feedback into account. We have been working hard to consistently deliver on our brand promise and putting the consumer at the forefront of everything we do, to provide them with a personalised omni-channel digital experience.”

Feras al Shaikh

Director of Branding and Communications, Ooredoo.

“We are excited and thrilled that General air conditioners has been handpicked by the people of Oman for the third consecutive year  as the most preferred air conditioner. This prestigious award only pushes us to strive for the better and develop innovative solutions that benefit our consumers. We promise to continuously work towards improving the quality of our products and life of each of our customers. Sustainable products for smarter living and lifestyle will be our continuous endeavour.”

Sunil Vishnu

General Manager, KR AC & Appliances

“We are deeply honoured by this recognition in Oman’s Most Trusted Brand Awards 2023. This award signifies our clients’ trust and confidence in Takaful Oman Insurance, underscoring our commitment to integrity, innovation, and excellence in service. It reflects our team’s dedication to providing exceptional insurance solutions and our continuous efforts in upholding transparency and customer satisfaction. This accolade motivates us to set even higher standards in the insurance industry.”

Neelmani Bhardwaj

CEO, Takaful Oman Insurance SAOG

“Mercedes-Benz winning tradition of the ‘Oman Most Trusted Brand’ has become an annual staple, which showcases our dedication to excellence in the automobile luxury market. Such accolades motivate us to further push boundaries and set new benchmarks in the industry. This award is especially unique given it reflects our client-base loyalty from across Oman as we champion and elevate customer-centricity to a new level.”

Donatella Donatelli

Head of Marketing & Communication, Mercedes-Benz Oman

“Winning Oman’s Most Trusted Brand Award for the 6th consecutive year is a testament to Wassan Speciality Dental Centre’s unwavering commitment to excellence. It reflects our dedication to providing the best dental care with the highest standards of professionalism and patient care. Our leadership in Oman’s dental care for over two decades, a team of experienced dentists, advanced technology, and a patient-centric approach contributed to consumers recognising us as the best. Moving forward, we remain devoted to our core values of trust, excellence, integrity, and innovation.”

Dr Siju George

Specialist orthodontist and founder, Wassan Specialty Dental Center

“Winning this award is a momentous achievement for Asian Paints. It reaffirms our unwavering commitment to quality, innovation, and customer satisfaction. This award reflects the trust our customers have in our products and services. Our success can be attributed to our relentless pursuit of excellence, a wide range of top-notch products, sustainable practices, and a dedicated team of professionals. We are honored to have earned the trust of our customers, and we remain dedicated to enhancing their ‘decor experience’ further.”

A K Paranthaman

Country head, Asian Paints Middle East SPC

“Winning the Oman Most Trusted Brand award signifies an important achievement for Al Omaniya Financial Services, reflecting strong public trust and a positive reputation in Oman. The success can be attributed to superior customer service, innovative business model, timely product diversification, consistent earnings, and advanced IT systems. We are customer-centric in everything we do, delivering high quality service , consistently and economically, following an ethical corporate governance and maintaining transparency. We strive to be greater than the sum total of our balance sheet. Consistency and sustainability are two hallmarks of Al Omaniya that have won the confidence of all our stakeholders.”

Aftab Patel

CEO, Al Omaniya Financial Services

“This award is a testament to the unwavering commitment of our entire team to deliver quality products, exceptional service, and innovative solutions to our customers. We are proud to be acknowledged for our dedication to building trust and maintaining the highest standards in Oman’s tire industry. At Hamdan Trading Group, we understand the importance of trust in our relationships with customers, and we strive daily to exceed expectations. This award serves as a motivation for us to continue our pursuit of excellence, innovation, and customer satisfaction”

Alwyn Martin

General manager, Hamdan Trading Group – Dunlop division

“With over 5 decades of presence in Oman, MHD is today an amalgam of the best talent, products and technologies. The OMTB awards are both an accolade and a recognition, of our commitment towards providing world class brands, services and solutions to our customers across Oman. As our businesses continue to scale, the awards will promote loyalty and trust, allowing us to provide a sustainable competitive edge.”

Vikram Joshi

Chief Operating Officer, MHD-ITICS

We are committed to continually seeking new, technology-enabled methods to enrich the experiences of our customers, riders, and partners across various sectors.  Our regional team of 450 engineers is dedicated to developing the heart of our platform. Our focus on unique technological innovation and dedication to customer-centric practices has led to the establishment of a wide-ranging selection, exclusive restaurant partnerships, and the largest fleet in the market. Being recognied as Oman’s Most Trusted Brand in 2023 is a testament to our ongoing journey of innovation.

Stephan Berton

Managing director, Talabat Oman

Since 2002, our fifth prestigious award in eye care attests to nearly two decades of dedicated expertise. This recognition highlights our unwavering commitment to excellence, blending cutting-edge technology, skilled professionals, and a resolute focus on patient well-being. The award affirms our relentless pursuit of quality and innovation, underscoring our distinctiveness in delivering exceptional eye care. Grateful for this acknowledgment, we remain steadfast in our mission to prioritise community vision health.

Sameer al Awam

CEO, Muscat Eye Laser Center

An award given for trust in the healthcare industry always carries significant implications for a healthcare brand. Trust is our driving force and fuel which keeps us running. This is the sixth time that people in Oman have chosen us for this award and, we believe, it is for keeping our promise and meeting expectations of our patients. I would like to give the credit of this award to our clinical and non-clinical teams which ensured that each patient leaving Badr Al Samaa leaves with satisfaction and a smile.

Firasath Hassan

Executive Director, Badr Al Samaa Group of Hospitals

Badr Al Samaa Group of Hospitals, for more than two decades, has been at the forefront of delivering quality healthcare which is also accredited by world’s best accreditation organisations like Joint Commission International, USA & Australian Council on Healthcare Standards (ACHS) International. Our patient centric approach which is aimed at prioritising patient’s needs has been a key factor in earning trust of our patients. Every feedback matter to us and we are on a continuing journey of evolvement and betterment for the interest of our patients.

Moideen Bilal

Executive Director, Badr Al Samaa Group of Hospitals

“At Mezoon Travel, our vision is ‘country first’, our mission is to promote the Sultanate of Oman as one of the top tourism destinations which resonated and reaffirmed our commitment with this prestigious award. This accomplishment serves as a concrete affirmation of our vision, and it owes its success to the unwavering support from our airline partners, corporate collaborators, esteemed guests, and, most significantly, our dedicated staff members. Their tireless efforts, even in challenging circumstances, have played a pivotal role in reaching this noteworthy milestone.

Shyamaprasad Kallat

General manager, Mezoon Travel

Arabian Food Production Company, with its 600+ million Dana Eggs production capacity has emerged as one of the largest poultry companies in the region. Equipped with state-of-the-art machinery and Japanese ISE Technology we intend to reposition our brand in the region as a market leader. There cannot be another better time to win this prestigious OMTB Award. We are humbled, elated, thrilled, and above all, grateful to all our esteemed customers who voted for Dana to demonstrate their confidence in our high quality products.

Dr Suheel Ahmed

Group CEO, Arabian Food

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