Wednesday, January 26
12:16 AM

Will new appraisal mode improve govt services?


Muscat – The Ministry of Labour (MoL) rolled out a new programme called Individual Performance Measurement and Institutional Proficiency System (Ejada) – an appraisal system – starting on Sunday covering 175,000 employees in 57 state units.

According to MoL, it has 565 trainers to develop job plans in government institutions to achieve the goals of the appraisal system and raise performance of employees. It organised 2,312 training workshops that benefited more than 130,000 employees.

“The programme aims to improve the quality of services provided to citizens, and enhance the community’s confidence in the government’s capabilities, in addition to setting employees’ duties and responsibilities in line with Oman Vision 2040,” Abdulaziz Darwish al Zadjali, assistant director of communications at MoL, told Muscat Daily.

Zadjali informed that evaluation in the new system will be done quarterly, half-yearly and annually. “Productivity will be measured electronically based on objectives and key results employing a well-defined methodology; it will be transparent and fair. Employees will be evaluated as per given assignments and their delivery,” he said.

The new system will not punish under-performing employees, but will work to raise their efficiency, develop their capabilities, and address the challenges they face. “Specifically, the system will give every employee a chance to achieve their goal in the required time. If the system gives you work and you finish in time, you will be rewarded. Everyone will monitor his or her work,” Zadjali said, adding that it links human capital governance with productivity and incentives.

To measure institutional proficiency, the main criteria include leadership, strategic planning, human capital, institutional culture, partnerships, resources, innovation, customer satisfaction, governance, environment and society. There are 21 sub-criteria to measure institutional proficiency, including job satisfaction, beneficiary satisfaction and reports of other government units.

With the new programme in place, citizens are likely to have fewer complaints of non-accomplishment of given tasks. “There are basic issues faced by people who contact government organisations for their services. The new programme will make the work quicker because employees would want to meet their deadline and prove their sense of responsibility towards their tasks,” said Mohammed al Balushi, a public relations officer of a private company.

Muscat-based Hilmi al Kindi is hopeful that the system will enhance government services. “Appraisals, evaluations and assessments are required in all aspects of our lives and time will tell if the new system improves government services,” he said.

MoH launches Ejada system

Ejada for measuring performance – ‘a system to measure individual performance and institutional proficiency’ – was launched under the auspices of H E Dr Ahmed Mohammed al Sa’eedi, Minister of Health, in the presence of H E Dr Fatima Mohammed al Ajmi, Undersecretary for Administrative, Financial and Planning Affairs, several senior ministry officials, and members of the Ejada team at the Ministry of Health (MoH) headquarters on Sunday.

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