North Sharqiyah– The Consumer Protection Authority in the wilayat of Sinaw, under the Consumer Protection Department in North Sharqiyah, has successfully mediated a settlement between a consumer and a local vehicle dealership.

The case began when a consumer lodged a complaint after discovering a defect in a newly purchased vehicle, despite it being under warranty. The consumer requested a resolution—either through repair, replacement, or a refund—but received no suitable response from the dealership.

Following the complaint, the Authority intervened and initiated communication with the involved parties. As a result, a mutual agreement was reached, leading to the termination of the sales contract and a full refund of RO10,058.500, including registration fees.

This settlement underscores the Consumer Protection Authority’s continued commitment to ensuring fair trade practices and safeguarding consumer rights. The Authority also reminded suppliers to adhere strictly to consumer protection laws to maintain trust and transparency in the market.