Nizwa – The Consumer Protection Authority (CPA) department in Dakhliyah Governorate has successfully mediated a settlement resulting in the recovery of more than RO 14,000 for a consumer following a dispute over a faulty new vehicle. The significant financial recovery, totalling RO 14,900, marks a successful outcome for the authority’s commitment to resolving consumer grievances through direct mediation and amicable negotiation.

The case originated when a consumer filed a formal complaint with the department regarding a newly purchased vehicle that exhibited clear technical defects. Following the receipt of the report, the authority initiated a thorough investigation to verify the claims and assess the nature of the vehicle’s faults. The department’s specialised team worked closely with both the consumer and the dealership to reach a resolution that would safeguard the purchaser’s rights without the need for prolonged legal proceedings.

Through the authority’s mediation services, the two parties reached an agreement that involved the return of the defective vehicle and a full refund of the purchase price to the consumer. This settlement underscores the effectiveness of the Consumer Protection Law in Oman, which mandates that suppliers must provide goods and services that meet established specifications and standards.