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Imdad platform to ease business of home deliveries

17 Jun 2020

Lastmile delivery is one of biggest challenges facing Oman’s e-commerce and delivery services. However, that obstacle can be a thing of the past with the launch of ‘Imdad’ – the logistic platform to optimise last mile deliveries across the sultanate. 

Oman Data Park (ODP), the cloud services and information technology managed services provider, in partnership with Mile Solutions has launched ‘Imdad’, which stands to become a major contributor to the rapidly expanding logistics sector with the massive economic and commercial growth in the sultanate.

The launch of the platform has been possible due to Oman Logistics Center’s national cloud-based technology initiative, Tawseel, which will enable logistics providers adopt the latest logistics solutions. 

Tawseel is designed to empower startups and SMEs in the last mile delivery space across the sultanate to operate more efficiently and lower their capital expenditure costs by outsourcing back-end IT systems to cloud service providers. E-commerce delivery Startups and SMEs can now leverage the advanced delivery technologies provided by Tawseel, while preserving data security and privacy by hosting the solutions locally in the sultanate. 

Enterprises such as restaurants, couriers, grocers, retailers and e-commerce companies in Oman will now be able to use the ‘Imdad’ logistic platform powered by Mile’s Delivery Management Solution to optimise their entire delivery operations including in-house and external fleets, stated a press release. 

The Imdad platform will not only help improve customer engagement but also help businesses achieve cost effective and timely deliveries. Imdad will help utilise and plan field operations effectively during peak hours and expand delivery coverage.

Eng Maqbool al Wahaibi, CEO, ODP, said, “The ODP and Mile Solutions are proud to launch Imdad logistic platform via the ‘Tawseel’ initiative in the Oman Logistics Platform designed to support SMEs offering logistics services locally.

“As a unified platform, managing all delivery and logistics operations, our Imdad platform is launched considering the economic growth in this sector backed by a strong and flexible delivery management platform supporting effective logistics management. Our partnership with Mile Solutions brings forward the latest in logistics management software, which enables customers to leverage the power of technology and achieve excellence in logistics services,” he added. 

“ODP and Mile teams are ready to take Oman’s last mile delivery segment to the next level with the right technology deployed locally for the sultanate.”

“Customers today expect a personalised and real time delivery experience regardless of the demand peaks or the geographical constraints of a particular fleet,” said Fawad Ahmed, Mile Solutions CTO and Co-Founder. “Our partnership with ODP is a step towards ensuring that our joint customers in Oman enjoy flawless delivery experiences while enabling user adoption at scale.”

Mile is a leading global last mile delivery management solution provider enabling enterprises with the most efficient way to manage in-house and outsourced complex delivery operations. 

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