Addressing a gathering to mark the tenth anniversary of the authority, Mahrouqi added that Diam is working to develop the infrastructure and expand water networks in the country. He said that the number of subscribers has increased from 196,000 in 2007 to about 473,000 until the end of July 2017.
He added that Diam has taken several initiatives at the regulatory and operational levels to develop the procedures as part of the customer relationship management. The aim is to develop a joint strategy to boost customer services in cooperation with electricity companies. The results indicate a significant improvement in the quality and accuracy of meter reading data.
He said that a new billing system was launched on July 1 providing a new platform for value-added services to customers. The total production of water through two main sources - desalination plants and wells - has increased from 122mn m3 in 2007 to 330mn m3 in 2016. This is due to an increase in the number of desal plants from three in 2007 to seven in 2016.
Mahrouqi said that the number of small desal plants has increased from 32 in 2007 to 39 in 2016, and Diam has doubled its human resources from 998 employees in 2007 to about 1,800 in 2017.