The new call centre will operate 24 hours on a daily basis one week after the soft opening.
The new call centre, which will be managed by call centre experts Interglobe Technologies, will provide support in German, French and Italian languages. The centre will be staffed by a professional team, all of whom will offer help and advice in the welcoming manner that Omanis and Oman Air are known for.
The call centre is one of those newly launched by the airline and will serve customers from around the world. Within Europe, Oman Air currently flies to/from London, Manchester, Milan, Munich, Frankfurt, Paris and Zurich.
Mahfood Ali al Harthy, senior vice president sales GCC, Middle East and Africa, said, “We are delighted to be opening a new call centre in Bucharest, Romania. Providing the best customer service is of the utmost importance to Oman Air and this new call centre will enable us to provide support to our valued European guests 24 hours a day, seven days a week.”
The opening of the new call centre in Bucharest forms an integral part of Oman Air’s journey to ‘become the best’. For details, visit www.omanair.com.