Nama Group says its new programme dedicated to address all consumer queries

Muscat - 

Nama Group on Sunday launched a new Customer Service Programme, which has been developed to provide services starting from new connections, meter reading, billing and collection, in addition to handling enquiries and complaints.

The programme will see the introduction of a newly designed electricity bill having several customer-friendly features, according to Nama Group officials. Eng Abdullah bin Said al Badri, CEO of Muscat Electricity Distribution Company, Sheikh Mansoor al Hinai, vice president – distribution and supply, and Ghada al Yousef, executive manager for group communication and sustainability at Nama Group, addressed a press conference to provide details about the programme.

Eng Badri said, “At Nama Group, we have developed a complete suite of services to adopt the latest technologies. The programme’s objectives are to reduce the cost per customer and improve customer satisfaction across all our delivery channels. Improvement in our services will be reflected in the annual customer satisfaction results.”

In his presentation, Sheikh Hinai said, “The newly designed bill provides additional information to allow customers get a better understanding of their electricity consumption. “Distribution companies will continue developing meter reading services through their contractors as accuracy of the bill is highly dependent on correct readings. Customers will know about the current and previous month’s consumption, in addition to the period between each reading.”

Ghada said that the group will run a campaign through mass media to create awareness about the Customer Service Programme.

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