Bank muscat launches instant online TPIN for phone banking

Muscat - 

bank muscat has enhanced phone-banking services, launching an online facility for instant generation of the telephone personal identification number (T-PIN). The new facility eliminates the need to wait for few days to manually collect T-PINs from respective branches.

Customers can now contact the call centre on 24795555 and instantly generate T-PINs of their choice over the call, a press release said.

The instant generation of T-PINs over a call leads to flexibility to carry out phone-banking transactions. Offering convenience and flexibility, bank muscat phone-banking services are prompt, easy and secure with the fully secured T-PIN.

Using the robust integrated voice response (IVR) system, bank muscat phone-banking customers can help themselves to obtain information or make requests for services and products. The IVR facility offers prompt language options in Arabic and English as callers are required to follow the audio instructions after contacting the call centre. The instructions to punch the relevant number facilitate the respective options to obtain information and services. Notably, customers can report card loss and themselves hotlist or block their cards through the IVR system. All account-related services require the mandatory use of T-PIN. So, customers are encouraged to make banking secure and easier with bank muscat's instant T-PIN generation service. 

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