Friday, June 14
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Al Madina Insurance Company expands its reach with new Kiosk at Mall of Oman

2 Jun 2024

Muscat – Al Madina Takaful, leading insurance company in Oman, has recently inaugurated its new kiosk at the Mall of Oman to expand its reach to the customers. The event was graced by Usama Al Barwani -Chief Executive Officer, Shakaib Mahmood- Deputy CEO and Aneesh Varghese- Head of Operations.

The new kiosk located at the Level 2 of the mall, represents a significant enhancement of Al Madina Takaful’s service network and channels, underscoring the company’s commitment to providing an exceptional customer service experience.

CEO Usama Al Barwani commented on the new launch, saying, “Al Madina Takaful’s expertise and steadfast dedication to providing industry-leading innovative insurance solutions are unwavering. To address the challenges of a large and segmented insurance market, we focus on providing an intuitive customer service experience. We continue our expansion through opening kiosks in more strategic locations to ensure easy access to our customers”

Deputy CEO Shakaib Mahmood added, “The opening of the new kiosk at the Mall of Oman is a testament to our ongoing efforts to enhance accessibility and convenience for our customers, further solidifying its position as a leading provider of innovative and customer-centric insurance solutions in Oman. Al Madina Takaful distinguishes itself by providing solutions appropriate to the needs of policyholders, superior customer experience, and empathetic support to claimants in their times of need.”

Head of Operations Aneesh Varghese highlighted the role of technology in shaping customer service, stating, “With advancements in technology, customer perceptions regarding service have changed dramatically. Today’s customers seek fast, convenient, efficient, and customized services. An insurance kiosk is a highly feasible solution for insurance companies to market their products and extend their reach. At Al Madina, we are always finding ways to make insurance easy. With conveniently located branches and kiosks, an efficient call centre, and user friendly web-based services, we ensure a seamless service to our customers.”

Al Madina Takaful is renowned for its exceptional performance in various aspects of the insurance industry. The company offers a comprehensive range of Shariah compliant insurance products, distinguished by professionalism, integrity, and exceptional service. Its product portfolio includes individual, corporate, life (family) and health Takaful products, covering areas such as travel, domestic workers, fire, engineering, energy, aviation, motor, liability, general accident, marine cargo, and pleasure craft Insurance. These services are delivered through its various distribution channels by its highly qualified and experienced professionals.

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