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CAA handles over 350 complaints in 2023

22 May 2024 CAA handles over 350 complaints in 2023

Muscat – The Civil Aviation Authority (CAA) has dealt with a total of 379 complaints in 2023 as part of its commitment to providing an exceptional aviation environment.

In a statement issued by CAA said, ‘The breakdown of complaints included 4 related to travel tickets, 90 concerning flight delays, 93 about flight cancellations, and 3 on flight route changes. Additionally, there were 61 complaints about denied confirmed seats, 69 regarding delay, loss, or damage of luggage, and 59 categorised as other issues.’

The CAA’s efforts in handling these complaints reflect its dedication to meeting passenger expectations and enhancing the overall air travel experience.

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