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Nama introduces ‘Fixed’ monthly bill service

14 May 2024 Nama introduces 'Fixed' monthly bill service By OUR CORRESPONDENT

Muscat – Nama Group and its subsidiaries – Nama Supply, Nama Distribution and Nama Dhofar Services – unveiled several initiatives aimed at enhancing electricity services in the sultanate at an annual media briefing held on Tuesday.

Among the key initiatives introduced is the ‘Fixed’ service, which offers subscribers the convenience of allocating a predetermined monthly amount for their electricity bills throughout the year. This initiative provides financial predictability and stability, ensuring no disconnection of service due to accrued dues, regardless of actual consumption. Subscribers can sign up for this service free of charge through the Nama website or application.

Additionally, Nama announced that the smart electricity meter project is 45% complete with efforts ongoing to include all electricity accounts. Youssef al Mahrouqi of Nama Supply highlighted the comprehensive services accompanying the smart meter project, including options for prepaid bills, deferred payment and instant billing services.

The smart meter project is expected to initially benefit around 1.5mn subscribers, with an annual increase of 3%, aligning with Oman’s vision for innovation and digitalisation. At the end of 2022, smart meters made up 25% of the total number of electricity subscribers, accounting for more than 300,000 meters.

In preparation of summer of 2024, Nama has deployed 240 emergency and maintenance teams across the sultanate, ensuring the availability of electrical equipment necessary for maintenance and emergencies.

Additionally, the company remains committed to Omanisation with 60% of emergency and maintenance teams comprising young and qualified Omani cadres.

Salem bin Saeed al Kamani, CEO of Nama Supply, reiterated the company’s commitment to providing high-quality services while enhancing partnerships with various segments of society and institutions. This involves field visits and engagement with official and local community entities.

Alaa bin Hassan al Lawati, CEO of Nama Distribution, highlighted efforts to ensure network reliability through the reinforcement of electrical stations and lines, along with the development of preemptive plans to handle summer-related outages. Ongoing studies on smart electrical grid projects were also presented.

Ali bin Issa Shammas, CEO of Nama Dhofar Services, affirmed the company’s readiness to meet the rising demand for electricity and water in the governorate, particularly in anticipation of the upcoming khareef season.

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