Muscat – The Court of First Instance in the wilayat of Nizwa has issued four rulings and monetary fines on a commercial entity for contravening the Consumer Protection Law and its subsequent regulations.
The cases originated from four complaints lodged by consumers with the Consumer Protection Department in Dakhiliyah governorate.
These customers had engaged the establishment for home kitchen design and installation services. However, the firm failed to deliver as per the contractual terms, causing work completion delays. The affected consumers subsequently reported the issue to the Consumer Protection Authority (CPA).
The CPA, in turn, referred the case to the Public Prosecution for investigation. Following a thorough probe, the matter was escalated to the relevant authorities. The establishment was ultimately convicted of a misdemeanour for failing to meet its legal obligations, resulting in fines totaling OR600.
In response to these developments, the CPA has emphasised the necessity for all vendors and suppliers to strictly adhere to the Consumer Protection Law and its regulations.
They are urged to maintain transparency and integrity in consumer transactions and to abstain from misleading advertising or promotion when marketing goods and services.