The Telecommunications Regulatory Authority (TRA) on Sunday presented a draft regulation on rights of users of telecom services before members of the State Council and Majlis A’Shura to obtain their views on it.
The draft aims at regulating the relationship between beneficiaries and telecom service providers, in addition to safeguarding the interests of beneficiaries, and encouraging them to exercise their rights effectively.
Omar bin Abdullah al Qatbi, senior executive director, Telecommunications Regulatory Sector, TRA, said that the regulation represents an effective step towards ensuring that telecommunication service providers adhere to the standards set by the authority to protect the rights of users and enhance competition.
“This will improve and raise standards related to their services and guarantee consumers their rights,” he said.
Rosalyn al Balushi, senior director, Department of Beneficiary Affairs, TRA, explained that the regulation will contribute to improving the procedures for reviewing the complaints of beneficiaries by reducing the time for deciding on complaints submitted to service providers.
“One of the proposals aims to reduce the period for redressal of customer complaints and raising the billing objection period.”
The meeting started with a discussion on the main challenges facing the consumers, namely high bills during international roaming, advertising and promotional messages, subscription requests and renewal of services.
The regulation also seeks to reduce the time period from two days for individuals and one week for enterprise customers to transfer a customer’s number to another operator.
The TRA has also invited the public to participate in the survey and provide comments and feedback on the draft regulation before September 8.