The Ministry of Heritage and Tourism has urged travel agents to issue stamped invoice for the ticket purchased by a customer to avoid legal liability.
The ministry said, ‘It has come to our notice that some travel and tourism offices issue airline tickets to travellers without notifying them on the ticket policies such as the ticket is valid for refund or exchange, and the mechanism to change the travelling date or cancellation of the ticket, according to the airline’s terms and condition.’
‘The ministry urges all travel and tourism offices to notify the travellers and provide them with office stamped invoice, explaining the details of the ticket purchased with its cancellation and return policy in both languages – Arabic and English, in order to protect the passenger’s legal rights and avoid legal liability,’ the statement added.
Passengers travelling through Oman’s airports dropped by 45 per cent during the first half of 2021.
‘The passengers decreased by 45.82 per cent to reach 1,647,253 compared to the same period in 2020,’ NCSI said.
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