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Govt-led digital transformation tops 2021 technology trends

9 Feb 2021

Oman’s government-led digital transformation ranks as the top technology trend of 2021, supporting innovative mega-events and taking citizen services to a new level, global technology company SAP announced recently. More than four-fifths (89 per cent) of public sector senior executives agreed that data sharing helps them improve how they connect with citizens, according to a recent Oxford Economics and SAP survey titled ‘The Public Sector Transformation Imperative of 3,000 senior executives from around the world.’

“The Omani government has advanced digital transformation amid the pandemic to better serve citizens,” said Waheed al Hamaid, managing director of SAP Oman. “With 89 per cent of public sector executives agreeing on the importance of data sharing, the top three goals for Oman’s public sector organisations in 2021 will be to share data to improve citizen experiences, gain real-time data insights, and enhance their employees’ digital skills to drive innovation.”

In the public sector, the top three factors distinguishing the digital ‘haves’ from ‘have-nots’ include employee and citizen experiences closing the gap with the public sector.

Thanks to government initiatives such as Oman Vision 2040, Oman’s public sector will continue to lead data-driven innovation to enhance citizen experiences.

Among public sector leaders in the survey, 89 per cent said data sharing improves how they connect with citizens, 83 per cent said data sharing improves their innovation of existing products or services, and 82 per cent said data sharing helps them to exceed performance goals.

Digitising hiring and onboarding processes can create better employee experiences. Over half of public sector respondents (56 per cent) said employee satisfaction has the greatest influence on organisational strategy, well above the 35 per cent cross-industry average.

The second distinguishing factor involves data insights pointing the way towards actionable insights.

Real-time data insights can help organisations enhance operational efficiency and craft strong policy. Healthcare has been a standout during the pandemic, with providers using data analytics to target coronavirus hotsp-ots, optimise hospital and staff capacity, and rollout the vaccine.

There is potential for more data sharing among partners to deliver greater benefit. Among public sector respondents, 81 per cent were effectively sharing employee data internally, but only 22 per cent with partners, and 74 per cent were effectively sharing citizen data internally, but only 26 per cent with partners.

The third top lessons that make a digital ‘have’ and not a digital ‘have-not’.

The third top distinguishing factor between the digital ‘haves’ from ‘have-nots’ is digital skill and capabilities to streamline and expand mission-critical services.

Already, many Middle East organisations have embraced collaboration and flexible work policies to enhance employee experiences. But more can be done to enhance employee skill sets and collaboration across different departments.

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