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MoH’s public relations department plays vital role amid pandemic

30 Nov 2020

The Public Relations and Communication Department of the Ministry of Health (MoH) has actively taken part in combating and mitigating the spread of COVID-19. 

The department publishes  news and data, and broadcasts  awareness materials prepared by the ministry’s Health Education and Awareness Programmes Department. In addition, the Contact Centre, affiliated to the department, is connects the ministry with the community and various groups.

Since the first meeting on COVID-19, the department has continued to perform a dynamic media role in publishing press materials that varied according to the developments of the global situation with the corresponding local interest, MoH said.

The department, by working with the media cell of the Supreme Committee tasked with handling the developments resulting from the spread of the coronavirus, along with the Government Communication Centre, represents the first source of the new broadcast through its virtual channels in the e-health portal as well its social media sites.

Furthermore, the department plays a major role in the coordination process of reports and programmes with government and private radio and TV channels, in addition to newspapers by arranging official speakers in  both Arabic and English languages with full knowledge of the pandemic.

The department plays a vital role in spotting and refuting rumours particularly on social media platforms in collaboration with the Government Communication Centre. 

Since the beginning of the pandemic, the department’s Contact Centre has played a vital and effective role. Along with its primary role in serving all citizens and residents benefiting from the MoH services in the areas of health education, responding to inquiries, receiving complaints from members of society or employees of the ministry and transferring them to the competent authority and following them up, the centre also responds to queries on the coronavirus pandemic. 

It is operated daily from 7.30am until 9.30pm except for official holidays when it starts operating from 9.30 in the morning until 4.30 in the evening.

A hotline (1212) for the MoH’s Contact Centre has been introduced in order to facilitate receiving calls. The centre also provides gynaecological consultations and mental health counselling over phone.

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