Within its endeavour to enhance customers’ banking experience by providing highly secured payment solutions, BankDhofar joined hands with Oman Air to launch an E-commerce payment gateway platform.
The initiative will enable Oman Air customers to process their air tickets booking online, using their debit cards and receive instant responses of the payment transactions.
Commenting on the partnership, Ahmed Said Al Ibrahim, Chief Operating Officer at BankDhofar, “BankDhofar is committed to providing quality products and services that fit in seamlessly to customer’s needs and adapt to the increasingly changing technological trends. With this solution offered to Oman Air, BankDhofar aims to reaffirm its position as a leading bank in the Sultanate in providing secured payment solutions.”
Suleiman Al Ghannami, Oman Air Chief Financial Officer, said, “Oman Air is delighted to partner with BankDhofar and its E-commerce payment gateway platform to offer customers a convenient way to purchase their flight tickets online and on our mobile app. This partnership proves our commitment towards improving our customer experience with the introduction of convenient payment options. Oman Air works hard and does its best to satisfy its valued guests.”
This service is in line with BankDhofar’s digital transformation roadmap to offer service excellence to its customers and contribute to the digital economy by improving the electronic payment ecosystem. BankDhofar’s E-commerce payment gateway platform offers a highly secure, safe & intelligent E-commerce transaction environment to its E-commerce customers. Like phase one, the platform enables Oman Air customers to process their air tickets booking with their debit card, through booking websites or applications and receive instant responses of the payment transactions.
Commenting on the service, Abu Baker Karim Al Balushi, Head of Information Technology at BankDhofar said, “The e-Commerce payments system is one of the initiatives which BankDhofar had embarked jointly with Oman Air to enhance the customer experience journey and to understand the challenges of Oman Air payment system. Looking at the transactions numbers and the growing customer base of Oman Air, BankDhofar’s payment gateway takes this complexity out of the equation and ensures a highly scalable and resilient platform. It also offers Oman Air customers to process payments in a safe, secure and efficient environment without worrying about the back-end complexities associated with adding new forms of payment.”
Ghaith Al Darmaki, Senior Vice-President Information Technology said, “Digital platforms form a critical portion of our everyday life. With the customer in mind, we have customised our website and online portal to offer a better customer experience. Expanding payment options for customers based on their locations and convenience is a key to provide a seamless experience. Working closely with an industry leader such as BankDhofar would enable us to expand our digital services; and through this synergistic tie-up, we aim to offer guests the convenience of paying for their airline tickets and ancillaries on a seamless, real-time basis.”
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