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Omantel Appprovides unmatched digital services during Covid-19 Pandemic

5 May 2020

Omantel’s smartphone and tabletsApp which has been recently fully revamped as part of Omantel’s plan and efforts to enrich its customers’ experience provides many new unmatched features that have proven effective and important in the time of Coronas Virus spread in Oman.

The updated application features a modern design and sets new benchmarks aimed to enrich users’ experience in the Sultanate and the region as well. It is a one-stop-shop which offers all mobile, fixed and internet services. The app has been well received due to the multiple features it offers; and in particular being user-friendly, its simple design, in addition to the face or fingerprint recognition technology further enriching the user experience.

Apart from the services the App offers to consumers — the new Mobile Appalso provides services to corporate customers enabling them to benefit from a wide array of services and features. The application features state-of-the-art security standards giving customers peace of mind and unmatched services such as buying new devices, applying for home internetas well as Baqati and Hayyak requests without the need to visit any of Omantel’s outlets which have been closed as part of the national plan to defeat the spread of Corona Virus in Oman. Omantel App also offers eSIM activation for the first time in the region. The eSIM allows customers to use up to 9 numbers at the same time without having to physically switch between SIM cards. 

Some exclusive offers are also available on the App. For example, subscribers who use the App to pay service bills and top up their credit can earn points from Omantel customer loyalty program “Makasib” and redeem them to gain amazing rewards. Additionally, the new Application incorporates a larger number of partners and organizations that provide offers and special benefits installed on the “Makasib” program. The customer can add more numbers that can benefit from credit transfer or bill payment.  Omantel plans to enhance the App further by providing chatbot feature using Artificial Intelligence to provide 24/7 chat option for customers. 


The app has also been recently equipped with features such as automated chat with the artificial intelligence system (Noor) digital assistant and whatsapp chat system around the clock, adding to this the request and activation of the e-SIM digital chip via the app.

Commenting on this, Dr Jihad Ahmed Al Ansari, Senior Expert Digital Services at Omantel said, ” OmantelMobile App that was launched a few years ago has been well received by our customers. As part of our constant pursuit to enrich their experience, facilitate their use of the various services offered by the company and subscribing to additional services, along with the payment of service bills, we initiated a full revamp of the App to make it simple and user-friendly. This step was also coupled with several enhancements including “one-click for information and another click for purchase” besides introducing the innovative “one swipe for payment” feature which facilitates payment and transfer within one second and recharge via the Voucher Scan as well as credit/debit card scan. This is in addition to the option of retrievingthe call log.”

Omantel customers will be able through the new App to learn about the new offers and packages and choose the ones that most fit their needs.In addition, the App provides a simple and convenient feature of online purchase of Omantel partners’ products such as Apple iTunes, Sony PlayStation, and Microsoft, in addition to 10 other available products, with a plan to add more. It should be noted that the App contains approximately 20 value services added in the entertainment section, which can be directly activated directly through the app. 


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