Bank Sohar organises training programme in call centre skills

As a part of its training and development initiative, Bank Sohar recently organised a week-long motivation, supervisory and leadership skills training in partnership with Infoline, a leading name in call centre and business process outsourcing services.  The training was based on a proven training methodology called ADDIE. The ADDIE instructional design model provides a systematic and scientific process that helps create effective training programmes.

The programme focused on harnessing advance team management skills, advanced call centre skills and advanced outbound tele-calling skills. The trainees harnessed their skills on leading people, effective communication, active supervision and contributing as a member with the ‘Fruit Pulp’ approach. On completion of the training, successful participants were awarded with course completion certificates.

“At Bank Sohar, there is a continuous process to identify areas where training is essential and serves to enhance the skill levels of our staff and the service levels of the bank,” said Munira Macki, DGM, human resources and corporate support affair. “We are aware that the methodology is constantly changing to keep pace with advances in technology.”