Ooredoo wins Best Digital Experience Award

Muscat - 

Ooredoo won the coveted CX Award for Best Digital Experience during the Customer Experience Management (CEM) in Telecoms Awards Ceremony at the Address in Dubai, last Monday. 

The well-known awards celebrated the outstanding and cutting-edge impact of the Ooredoo Oman App on digital customer experience in the region.

Ooredoo’s main focus is on becoming data experience leaders; providing affordable data products and services with a cutting edge (digital first) customer experience, said Prince Thomas, director of digital and new business at Ooredoo Oman. “The Ooredoo Oman App meets this aspiration, as well as the ever-changing needs and expectations of users in a fast-paced digital world. Putting customers firmly in control and keeping them up-to-date and informed on real time data use, the App takes the customer engagement to a new level,” added Prince.

The Ooredoo Oman App is designed to allow customers access to Ooredoo’s latest offers, promotions and value added services directly and by enabling them to complete tasks such as recharges, bill payments, subscribing to plans, managing their Nojoom loyalty account and much more. The app is constantly evolving, bringing new and exciting features every month, a press release said.

The Award for Best Digital Experience is a prestigious addition to Ooredoo’s growing portfolio of domestic, regional and international accolades. Among the most recent of these are the CommsMEA Telecoms Technology Investment of the Year Award 2017 and the IFM Award for Most Customer Friendly Telecom Provider 2017.

One of the key highlights of the CEM in Telecoms Middle East Conference, the CEM in Telecoms Awards recognises the achievements and innovation shown by customer experience and marketing professionals who are making the biggest difference to the customers that they serve. Determined by an independent judging panel, the awards set benchmarks for CEM programmes and technology.

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